According to the Market Statsville Group (MSG), the Interactive Kiosk Market size is expected to grow from USD 27,144.2 million in 2021 to USD 45,260.4 million by 2030 at a CAGR of 6.1% from 2022 to 2030. In the public sector, an interactive kiosk is a self-service device or a computer terminal that allows people to engage with digital content and information through a user-friendly interface. Retail sales, bill payment, wayfinding, information exchange, and tourism all employ interactive kiosks. These kiosks are employed in various industries, including healthcare and travel, making it easier for consumers to provide personal information.

Education, corporate, retail, sports & entertainment, transportation, and other industry verticals benefit from the advancement of innovative technologies. Furthermore, an interactive kiosk gives customers power over their purchasing selections, resulting in improved customer satisfaction and the ability to attract many customers. Self-service devices are technical interfaces that allow clients to use a service without the need for a service provider's intervention. The demand for self-service machines and automated devices, wireless connectivity, technological improvements, and remote management are major factors influencing the self-service kiosk industry.

The expansion of the interactive kiosk market is driven by an increase in demand for automated systems. The seamless performance of self-service machines improves overall customer satisfaction and lowers operational time compared to manual services. Furthermore, interactive kiosk technology is a rapidly growing retail industry sector. Such technologies offer a moving brand experience both inside and outside a physical site. As a result, the adoption of interactive systems in retail applications is projected to propel the interactive kiosk market forward.

Furthermore, customers' shift toward self-service systems is fueling the expansion of the interactive kiosk market, as these systems provide users with quick and convenient services without the need for a representative's interaction, reducing wait times. Furthermore, the interactive display market is growing due to rapid advancements in touch-enabled technology. However, the expansion of the interactive kiosk industry is hampered by strict government regulations and a large initial expenditure associated with self-service kiosks. Nonetheless, advancements in interactive kiosk technology, such as tele-kiosks with global positioning system (GPS) technology, are likely to present the interactive kiosk market with lucrative growth potential.

COVID-19 Impact on the Interactive Kiosk Market

The world economy is shrinking as a consequence of the coronavirus pandemic, which is causing havoc on global economic activity. As a result of the escalating challenges caused by the COVID-19 pandemic, self-checkout kiosks have become more popular as a way to minimize human interaction. Self-checkout kiosks promote social distance in stores and permit little human interaction.

In response to the COVID-19 pandemic, manufacturers in the industry have launched various innovative solutions and technologies to drive the adoption of interactive kiosks and the benefits they provide to clients. The COVID-19 pandemic has prompted vendors to double their R&D spending and innovation. Kiosk systems with temperature sensors, PPE-dispensing kiosks, smart kiosks that collect swab samples for COVID-19 tests, and mobile testing kiosks, for example, are some of the most recent solutions introduced by vendors in the industry. In order to achieve a large market in the years ahead, vendors are expected to continue focusing on product innovation and development.

Scope of the Interactive Kiosk Market

The study categorizes the interactive kiosk market based on component, end-user, type and displays size at regional and global levels.

By Component Outlook (Sales, USD Million, 2017-2030)

• Hardware
  • Display
  • Printer
  • Others
• Software
  • Windows
  • Android
  • Linux
  • Others (iOS, Others)
• Service
  • Integration & Deployment
  • Managed Services

By Type Outlook (Sales, USD Million, 2017-2030)

• Automated Teller Machines (ATMs)
• Retail Self-Checkout Kiosks
• Self-Service Kiosks
• Vending Kiosks

By End Use Outlook (Sales, USD Million, 2017-2030)

• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel & Tourism
• Others

By Display Size Outlook (Sales, USD Million, 2017-2030)

• Less than 17 inch
• 17 inch to 19 inch
• 20 inch to 22 inch
• 23 inch to 25 inch
• 26 inch to 30 inch
• 31 inch to 34 inch
• 35 inch to 40 inch
• 41 inch to 44 inch
• 45 inch to 49 inch
• 50 inch to 55 inch
• More than 55 inch

By Region Outlook (Sales, USD Million, 2017-2030)

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • Italy
  • France
  • UK
  • Spain
  • Poland
  • Russia
  • Slovenia
  • Slovakia
  • the Netherlands
  • Belgium
  • Norway
  • Denmark
  • Czech Republic
  • Sweden
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Malaysia
  • Thailand
  • Vietnam
  • the Philippines
  • Singapore
  • Australia & New Zealand
  • Rest of Asia Pacific
• South America
  • Brazil
  • Argentina
  • Colombia
  • Rest of South America
• The Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
  • Northern Africa
  • Rest of MEA

Automated teller machines (ATMs) segment is projected to account for the largest market by type

In 2021, the automated teller machines (ATMs) category dominated the market due to the rise of digital transformation initiatives and increased ICT spending. Payments or payment tokens are accepted by interactive vending kiosks, which subsequently dispense the products. They're mostly used to dispense products like packaged foods and beverages, pharmaceuticals, and so on. As part of their attempts to improve the purchase experience, several retail and food & beverage businesses are increasingly deploying vending kiosks.

Asia Pacific accounts for the highest CAGR during the forecast period

Based on the regions, the global interactive kiosk market has been analyzed across five major regions: North America, Asia Pacific, the Middle East & Africa, Europe, and Latin or South America. Due to the rise of organized retail, BFSI, tourism, and healthcare sectors, the market in the Asia Pacific is expected to grow at the quickest rate throughout the forecast period. Furthermore, higher consumer spending power, improved living standards, GDP growth, and expanding product sales will likely boost the regional market growth in the coming years.

Key Market Players in Interactive Kiosk Market

The interactive kiosk market is mildly concentrated in nature, with few numbers of global players operating in the market, such as:

• NCR Corp.
• Diebold Nixdorf AG
• ZEBRA Technologies Corp.
• Advanced Kiosks
• Embross Group
• GRGBanking
• IER SAS
• Advantech Co., Ltd.
• Diebold Nixdorf, Incorporatede
• Kiosk Information Systems
• Meridian Kiosks
• Ncr Corporation
• Redyref
• Source Technologies
• Touchscreen Solutions

Recent Developments

•  In January 2021, Magnit and NCR Corporation partnered to bring innovative technology to the Russian market, including self-service checkouts and kiosks, self-scanning systems, video analytics systems based on AI and computer vision, and software, including solutions for processing online orders.
• In January 2021, Diebold Nixdorf introduced the DN Series EASY, a new family of self-service solutions customized to fulfil retailers' most pressing needs, such as increasing store efficiency, improving the shopping experience for customers, and lowering expenses.
•  In October 2020, Meridian introduced temperature screening kiosks, which provide a contactless temperature check experience. People will scan one at a time by putting their faces in the frame shown on the kiosk's screen. A thermal sensor reads their temperatures, shown on-screen for the user to see and verify. The procedure is simple, accurate to within 0.9°F, and time-saving. Per person, the complete temperature screening process takes roughly 2 seconds.
•  In May 2020, Wipro GE Healthcare introduced smart kiosks. Physicians and patients can be segregated in different rooms while collecting swab samples for COVID-19 tests using the smart kiosks.

Key Issues Addressed

• What is the market size by various segmentation of the interactive kiosk by region and its respective countries?
• What is the customer buying behavior, key takeaways, and Porter's five forces of the interactive kiosk market?
• What are the key opportunities and trends for manufacturers involved in the interactive kiosk supply chain?
• What are the market's fundamental dynamics (drivers, restraints, opportunities, and challenges)?
• What and how are regulations, schemes, patents, and policies impacting the market's growth?
• What are the upcoming technological solutions influencing market trends? How will existing companies adapt to the new change in technology?
• The market player positioning, top winning strategies by years, company product developments, and launches will be?
• How has COVID-19 impacted the demand and sales of interactive kiosk in the global market? Also, the expected BPS drop or rise count of the market and market predicted recovery period.
• Detailed analysis of the competitors and their latest launch, and what are the prominent startups introduced in the target market? Also, detailed company profiling of 25+ leading and prominent companies in the market.